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Sales Support Representative III
Location:
Davidson, NC
Description:
Built to Make You Better.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career at MSC. Requisition ID :15597 Associate Referral Bonus Amount :500.00 Employment Type :Full Time Grade :NonExempt N9 Job Category :Customer Care Work Location :Davidson, NC (CSC) State or Province :North Carolina (US:NC) Potential WorkLocation :United States : North Carolina : Davidson BRIEF POSITION SUMMARY:Provide customer service and sales support to internal and external customers providing a value added customer experience. Responsible for new account setup, resolving billing and invoicing discrepancies. Work with all areas of Finance, Sales Support and Field Sales. DUTIES and RESPONSIBILITIES: stylemargin:bottom:11.0px::Apply knowledge of all customer service systems, procedures, customers, products, and processes to perform more complex and diverse assignments in support of the day:to:day Sales Support effort.:Handle internal and external customer requests as capable in an accurate and timely manner including answering inbound calls, emails, and service requests in a fast paced call center environment and utilize support center tools to drive the customer experience. Request assistance from internal support or supervision as needed.:Manages the customer account set up process by obtaining legal entity name, address, contacts, pay from and ship to information, freight information, tax status, PO requirements, credit application, and special billing requirements, etc.:Reviews and resolves invoice exception errors within the order to invoice process to ensure all monthly sales orders are processed for revenue recognition.:Reviews and approves all customer credits and high dollar returns, ensuring accuracy and validity.:Measures and monitors credits and returns root cause and establish procedures to reduce volume of activity. Provide feedback to Sales Support leads on areas of improvement.:Creates standard operating procedures for new account set up, account maintenance, credits, returns, in:process error resolution, various electronic orders and specific national accounts.:Work on cross:functional teams for continuous improvement, develop reporting on project work and interact on collaborative meetings and/or conference calls; maintain, update and organize all standard work physical files.:Clean up and on:going maintenance of customer master database information.:Receives, researches and resolves a variety of internal and external customer inquiries concerning account status. Initiates communications to external customers and internal personnel to resolve customer account discrepancies.:Specialized National Account maintenance on customer website/portals, Ariba. Prepares and generates various scheduled and special reports, and participates in special projects relating to NA needs.:Resolve customer complaints as received into call center via phone or email.:Follow departmental phone script, and participate in ticket/project monitoring, review and coaching.:Drives the MSC Culture throughout the company to ensure unity of purpose and fulfillment of MSC's mission.:Participates in special projects and performs additional duties as required.EDUCATION and EXPERIENCE: stylemargin:bottom:11.0px::High School Diploma/GED required, Bachelor or associate degree preferred.:Three to five years of customer service or customer facing experience preferred.:Accounts Receivable, Credit and Collections, or Billing experience preferred.:MRO industry and/or distribution experience preferred.SKILLS: stylemargin:bottom:11.0px::Exhibits customer focused behaviors such as building positive relationships and strives to understand customer's needs.
Posted:
May 16 on Tip Top Job
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More About this Listing: Sales Support Representative III
Sales Support Representative III is a Sales Sales Job located in Davidson NC. Find other listings like Sales Support Representative III by searching Oodle for Sales Sales Jobs.
Sales Support Representative III is a Sales Sales Job located in Davidson NC. Find other listings like Sales Support Representative III by searching Oodle for Sales Sales Jobs.